Returns & Exchanges
At Top Rated Florist, we strive to ensure every bloom arrives in peak condition; however, if your arrangement does not meet our freshness standards, we offer a 24-hour satisfaction guarantee. Due to the perishable nature of our products, we provide replacements or store credit for items that arrive damaged or wilted.
Capture a Photo
Take a clear photograph of the arrangement and the packaging within 24 hours of delivery to document the condition of the flowers.
Contact Support
Email our floral care team at support@topratedflorist.com with your order number and the attached photos to initiate a claim.
Quality Assessment
Our master florists will review your submission within one business day to determine if the issue was caused by transit or environmental factors.
Resolution Delivery
Once approved, we will immediately dispatch a fresh replacement bouquet at no extra cost or issue a full store credit to your account.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing